Customer Service Representative

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Full Job Description

PARCLL is a local growing logistics company looking for a savvy and innovative individual to expand our Customer Service department with the addition of a Customer Service Representative. You will work in close co-operation with the Client Success Manager, Operations and Carrier teams throughout the company.

Job Duties:

  • Serve as a point of contact for all internal and external customers (new and existing)
  • Respond and resolve customer inquiries and issues via phone or email for questions related to business
  • Coordinate data analytics efforts by managing data extracts needed from our system
  • Work on return shipments and process, while optimizing RMA SOP
  • Analyze account activity and suggest opportunities for service improvements
  • Coordinate pre-alerts and notifications to appropriate warehouses, according to customer requests
  • Maintain appropriate files and documentation, in accordance with company policy and internal controls
  • Communicate with customers ship dates, tracking information, and address any shipment needs
  • Liaise with internal teams to determine service requirements, resolve problems or complaints
  • Provide support to ensure client integration process runs smoothly and efficiently
  • Build sustainable relationships of trust through open and interactive communication, internally and externally
  • Document customer interactions as necessary in CRM
  • Assists with customer feedback, follow-up, retention efforts
  • Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to manager when appropriate


  • Associates Degree Communications or related major
  • 1 year or more in a B2B customer facing role
  • Excellent attention to detail, accuracy, and completeness in entering data
  • Critical thinking and problem-solving skills
  • Empathy and excellent Communication skill
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Outgoing personality
  • Ability to build personal relationships
  • Ability to prioritize and multitask

Job Type: Full-time

Pay: From $15.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Vernon, CA 90058: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your desired compensation for this position?
  • Do you require future visa sponsorship?
  • Can you provide COVID-19 vaccination proof upon employment?


  • Associate (Required)

Work Location: One location

Click here to apply

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